3 Ways Businesses Can Push Back on Misinformation Online

Online Misinformation

When people hear the word “misinformation” they probably think of politics or news stories. Yet, misinformation spread online can have an effect on a wide range of businesses operating in numerous industries. An untrue rumor about one of your products, services, or even about the nature of your company can create big problems for your business. As such, it’s important for modern business leaders to understand the issue of misinformation and to know how to combat it effectively. Thankfully, this blog will help you accomplish just that. Check out our top three tips on the subject here:

1. Identify the Issue

consumer survey

At any given point, there are likely to be hundreds –– if not thousands –– of wild theories spreading in a significant way on the internet. Obviously, not all of these claims will have an impact on your organization. Still, it’s key for business leaders to recognize when misinformation is affecting –– or may soon affect –– their brand. One way to do this is to regularly conduct customer research and consumer surveys. If you find that consumers are hesitant to partner with your company because of something they read online, you may have a misinformation problem on your hands.

2. Don’t Amplify Erroneous Information

The “Streisand Effect” occurs when an entity accidentally amplifies the very information they meant to eradicate. Rather than trying to censor or combat every false claim made against your business, sometimes it’s better to ignore them altogether. For instance, it may not be a good idea to engage with a single user on social media who consistently posts false, negative things about your company, industry, or products. Just by trying to refute them, you may make the problem worse by giving them more exposure. 

3. Publish Clear, Transparent Content


While you may not be able to control what others say about your brand, you can control what information you create and promote. That’s one reason why generating consistent, quality content can be so beneficial. By writing blogs and newsletters that address consumer concerns or questions, you can successfully educate your audience about issues that really matter to them. For example, a business like Northwest Surgery Center may benefit from writing a blog about bunion correctors. Or, alternatively, a software developer may have good reason to write content about the advantages of automation. Regardless, you can effectively push back on a lot of bad information online by publishing well-researched and transparent content on your own site.

Remember, being patient may not always be easy, but it will allow you to create strategies that deliver positive outcomes for your organization.

Article Submitted By Community Writer

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